Provisioning

Users can be provisioned individually or in groups, making the provisioning process easier to manage. Only once a user has successfully installed the token application, and activated it, will their account switch over to FireID for authentication.

The FireID provisioning process is designed to be as simple and automated as possible. It is necessary to perform a once-off installation of the FireID token application on each user's mobile phone, and to migrate their account from normal static passwords to OTPs, generated by the FireID system.

Users can be provisioned individually or in groups, making the provisioning process easier to manage. Only once a user has successfully installed the token application, and activated it, will their account switch over to FireID for authentication.

During provisioning, each user will receive an automatically generated e-mail from the FireID server, and will begin the online self-provisioning tutorial. This will verify the user's identity and mobile phone number. From there, a simple walk-through process is followed, which advances through the steps as it detects that the user has performed the required actions on their mobile device to download and install the application.

The provisioning process is able to deliver an appropriate version of the FireID token application suitable for the specific mobile device, its capabilities and specifications.

Should the installation of the application fail, the FireID administrator is able to view the reason in the provisioning logs.

The token application can optionally prompt for an activation code, once the user has successfully completed the installation.

This code can be delivered separately to each user as an additional security measure to ensure identity verification.